MORE FEEDBACK

"I am writing to thank you very much for the excellent service you provided in response to our call out to our fridge freezer repair. Simon who attended was excellent, ringing to see if he could pop in on his way through Kettering yesterday and very quickly sorted out the problem, getting our appliance up and working again.It makes a refreshing change to have something sorted so promptly and with no hassle.Well done!  We will use you again, if in the same situation.  Thank you."

Sally


"Today I had a visit for a repair of my washing machine. I was 10 mins away from home (wasn't sure of their exact arrival time). Received a call from the Engineer, Mitchell, to say he was at my home. He patiently waited for me to arrive. He was pleasant, sociable, efficient and clearly devoted and experienced in his work. The issue was solved within minutes.

Trio Domestic Appliances should be proud to have him on their team. Thank you, Mitchell. I really hope I don't need to see you again, but, if I do have to call again, I would hope it to be you. 10 out of 10 to Mitchell and Trio."

Mandy


"Fantastic company, I’ve had them out to rescue us twice now over the years and always found them to be brilliant. Thank you so much"​

Loren Radwell


"I wanted to say thank you to the engineer who came out to us on Thursday 10th February early in the morning to fix my Samsung washer dryer. He was quick and speedy, kind and knowledgeable and I had every confidence in him fixing the machine - which he did!Over the years I have had a couple of really quite unpleasant engineers come to fix the machine so the lovely guy who came from Trio was just wonderful. Please do kindly pass on my heartfelt thanks - he's a real good egg!"


Katrina Rowton-Lee


"After buying a new fridge freezer from Samsung in January, it became faulty. This was very dangerous for me, since I store my insulin and other medications in the fridge.

I made over forty phone calls to Samsung over a period of four months and got nowhere, with them continually passing me from one department to another. Finally, they agreed to send an engineer out to fix the problem.

The engineer - his name is Mr Mitchell - was from Trio Domestic Appliances, based in Wellingborough. His communication skills were fantastic, he recognised my illnesses, and he treated me with so much respect. His manners were amazing, and he made me feel so comfortable - important, since I have been in isolation for nearly 2 years.

Mr Mitchell arrived on time, wore a face mask and gloves, and fixed the problem by replacing the faulty front panel. It was amazing service by a professional engineer, and I could not thank him enough - hence why I have left this review for people to read, so that they can see what a fantastic and honest professional engineer is. I thank Trio Domestic Appliances and engineer Mr Mitchell again. Kind Regards"


Javaid

"I don't know the engineers name (it was Andy) that came to mend my washing machine but I believe he deserves a testimonial. He was very knowledgable and efficient and he didn't take very long identifying the problem and fixing it. He is an asset to your company and I want to sat a big thank you to him."

Mrs Hollis

"We recently had an issue with our washing machine and phoned the first company I found that might be able to deal with the situation. Really glad I landed on Trio Domestic Appliances - they were excellent. From the initial phone call through to the technician arriving the communication was spot on. When the technician (Mitch) arrived he resolved the problem really quickly, was clearly well trained and experienced and a really personable guy! Very grateful to everyone involved and will definitely use their expert service again! Very very appreciative of them. Brilliant!"

​Ritch Partridge

"Hi there. Just a quick note to say thanks for the repair today. It's been an absolute pleasure dealing with you guys. From the first phone call where you felt like you cared and wanted to make sure we were aware of the potential costs, to the engineer turning up on time after calling in advance, the whole experience has been great. And to top it off - you had the part ready to repair and we're back up and running at a very reasonable cost. Great job, would have no hesitation recommending you to anyone looking for repairs in the Leicestershire area. Cheers."


​Mr J Hopkins

"Hi. People are quick to complain when things don't go well, so I want to write a note to thank you and more particularly the engineer who visited us yesterday to repair our faulty Samsung fridge freeze that was under warranty.

 

We had quite a bit of difficulty arranging the repair via Samsung, partly down to the COV-19 and the seemingly impossible task of getting hold of anyone. However, once we had managed to log our issue with them, and it was assigned to you, things improved.

 

Your engineer was scheduled to visit on Monday and when I got a call from him first thing in the morning my heart sank, as I thought his visit was going to be put off and that we'd have a non-functioning fridge. However, after he asked me a few question he immediately seemed to know what the problem was and advised the repair would need parts, ordered and shipped from Holland. He expected the parts would arrive this week."

I received a text confirming he would now arrive on Wednesday, and he did - with all parts needed! He had a replacement Ice Maker unit, replacement Back Cooling Panel, and I believe a circuit panel, too. Basically, I would say he as good as rebuilt the fridge, and only taking 45 minutes to complete! 

 

Given these difficult times he was also very mindful of social distancing, wearing a face mask and gloves. All in all, I can't praise your engineer highly enough. He is a credit to your organisation and although I did thank him I would hope that you will also pass on my thanks, so he is aware his efforts are justifiably recognised."

Mr Howarth

"Hi. I just wanted to thank you for the repair of my washer dryer this morning. From the first contact, I have had nothing but superb service from yourselves. The engineers have worked around my shifts at Kettering General Hospital and been out this morning to repair my appliance. The engineer was polite, efficient and professional. 

 

To then not charge me for the repair was completely unexpected but it does mean I can ensure that I have clean uniforms during a challenging period. It’s strange times for all of us so please heed the warnings and stay safe out there. Again I cannot thank you enough for your service. Thank you all. Kind regards."

R Tippett

"Rang on a Sunday about washing machine wouldn't empty. Half an hour later the TRIO engineer texted to say he would be here by 7am on the Monday. Within 25 minutes my machine was fixed! Best service I have ever received. Thank you."


​Ms R Jacob

"I cannot recommend Quick Samsung Repairs enough! Their engineer was extremely professional, polite and friendly, and provided a really great service. They didn't cost too much, either.

 

The Quick Samsung Repairs team are first rate."


Mrs T Adams

"My wife and I would like to express our thanks for the excellent service we received today. The young man concerned was punctual, smart, polite, efficient and very aware of our needs, as we have been in isolation since the first week of March as an oxygen user.
 

We felt it would be good to express our thanks to you. The service was exactly as you would wish your company’s representatives to be at all times."

 

Richard & Julia Jackson

"Good Afternoon. I would just like to say what a lovely guy I found your fridge freezer engineer, Andy, to be (sorry I didn't get his surname). On the few occasions I met him, I found him to be not only very professional and polite but he also had a lovely friendly way about him.  

 

Please can I ask that you pass this on to the people that matter and to Andy himself?  Thank you. Kind regards."

 

Tina Foley